Insurance-Related Terms & Conditions

We assist customers with insurance-related antenna and satellite works by providing inspections, factual reports, and professional repair services based on visible and accessible conditions at the time of attendance.

We operate transparently.
We do not guarantee insurance claim approval.

Insurance Claims Services

We can assist with insurance-related matters including:

  • On-site inspections for storm, impact, or signal-related damage

  • Photographic documentation of visible damage

  • Written quotes and invoices suitable for insurance submission

  • Factual descriptions of works carried out

  • Repair and reinstatement services once approved

All information provided is based on conditions visible and accessible at the time of inspection.

We do not act as insurance assessors, loss adjusters, or representatives of any insurer.

Important Disclaimer

Any opinions expressed regarding the possible cause of damage are provided in good faith.
They are not definitive and do not constitute an insurance determination.

Final decisions regarding claim approval, causation, delays, or rejection rest solely with your insurer.

Submit an Insurance Claim Enquiry

Use the form below to lodge an insurance-related enquiry.

Required Details

  • Full name

  • Phone number and email

  • Service address

  • Insurance provider

  • Claim number (if available)

  • Description of damage

  • Photo uploads of the damage

Clear photos help speed up assessment and quoting.

Upload Photos

Please upload clear, well-lit photos showing:

  • The damaged antenna, dish, cabling, or mounting

  • Roof or wall areas where damage is visible

  • Any surrounding impact or storm-related damage

Photos should be taken safely from ground level wherever possible.

Insurance Terms & Conditions

Mandatory Acceptance

Before submitting this form, approving a quote, proceeding with works, or making payment, you must acknowledge and accept the following terms.

Customer Acknowledgement

By submitting this form, approving a quote, or making payment, you acknowledge and agree that:

  • Antenna & Satellite Solutions provides information, observations, and documentation in good faith based on conditions visible and accessible at the time of attendance.

  • Any opinions regarding the cause of damage are not definitive and do not constitute an insurance assessment or guarantee of claim approval.

  • The scope of works is limited strictly to what is outlined in the approved quote or invoice.

  • Additional or hidden damage may exist and may require further works, which will be quoted separately if identified.

  • Certain works are weather-dependent and require specific curing times. Failures caused by rain or environmental exposure outside our control are not our responsibility.

  • Labour warranties apply only to workmanship carried out by Antenna & Satellite Solutions and exclude failures caused by external factors.

  • Antenna & Satellite Solutions is not responsible for insurer decisions, including claim outcomes, delays, or rejections.

  • Acceptance of these terms may be provided electronically, or by payment, and is deemed binding.

Logo for antenna and satellite solutions insurance claims, featuring a shield with a satellite dish and communication tower icon, and text indicating the company's services.

Insurance-Related Terms & Conditions

Insurance Claims & Reporting

We may provide quotes, invoices, photographs, and factual descriptions of works to assist customers with insurance claims.
All documentation reflects conditions observed at the time of attendance only.

We do not act as insurance assessors or insurer representatives.

Cause of Damage

Any opinion regarding likely cause is provided in good faith.
It is not a definitive determination.

Hidden, pre-existing, or latent defects may not be identifiable at inspection and are excluded unless expressly stated in writing.

Scope of Works

Works are limited strictly to the scope approved in writing.
Insurance-related repairs do not include unrelated defects, prior poor workmanship, or non-visible damage unless separately quoted and authorised.

Additional works will be quoted separately.

Weather & Environmental Conditions

Some works require dry conditions and curing time.
We are not responsible for failures caused by adverse weather occurring after completion and outside our control.

Electrical Events & External Factors

We are not liable for damage caused by external factors including:

  • Power surges

  • Lightning strikes

  • Electrical storms

  • Network provider signal changes

  • Acts of nature

Surge protection is strongly recommended.

Warranties

Labour warranties apply only to workmanship carried out by Antenna & Satellite Solutions for the period stated on the invoice or quote.

Manufacturer warranties on parts are subject to manufacturer terms.
Electronic and consumable components may fail due to external influences and may not be covered.

Documentation for Insurers

All documentation is supplied to assist the customer’s insurance submission only.
We accept no responsibility for insurer decisions, delays, or claim outcomes.